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Privacy Policy

1. Legal Disclaimer

This Privacy Policy is provided for informational purposes only and does not constitute legal advice. While Paluna Digital Marketing has prepared this document in alignment with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), users seeking legal advice on privacy compliance should consult a qualified legal professional. By using our services, you agree to the terms of this Privacy Policy.

2. Introduction

Paluna Digital Marketing respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Privacy Act 1988 and its latest amendments.

3. What Personal Information We Collect

We may collect the following types of personal information when you interact with us:

  • Full name

  • Business name

  • Contact details (email address, phone number, mailing address)

  • ABN (Australian Business Number)

  • Payment and billing information

  • Website usage data and Google Ads performance metrics

  • Any other information voluntarily submitted through contact forms or consultations

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you via website forms, emails, phone calls, and consultations

  • Automatically through the use of cookies and analytics tools on our website

  • Through third-party advertising platforms such as Google Ads, with your consent

5. Purpose of Collection

We collect and use your information for purposes including:

  • Delivering and optimising Google Ads services tailored for conveyancers

  • Communicating with you about your campaigns and account activity

  • Analysing performance and improving our services

  • Billing, invoicing, and account management

  • Complying with legal obligations and industry standards

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Third-party service providers, including cloud hosting, analytics, and advertising platforms (e.g. Google)

  • Regulatory or legal authorities, where required by law

  • Business partners or subcontractors engaged to help deliver our services, under strict confidentiality agreements

All third parties must comply with the applicable privacy laws and our own privacy and security standards.

7. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure servers, encryption, firewalls, and access controls. We store personal information either electronically or in hard copy, securely maintained in Australia or with trusted cloud providers.

8. Access and Correction

You have the right to access the personal information we hold about you and request corrections where necessary. To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.

9. Use of Cookies and Website Tracking

Our website uses cookies and tracking technologies to collect information about how users interact with the site. This helps us improve user experience and assess the effectiveness of our marketing. You may choose to disable cookies through your browser settings, though some features of our site may not function properly without them.

10. Overseas Disclosure

In some instances, your personal information may be disclosed to overseas recipients such as cloud storage or advertising service providers. Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.

11. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on our website with the effective date clearly stated.

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